FAQ
Products & Materials
What products does PRO100WOOD offer?
PRO100WOOD specializes in:
- - Personalized wooden dice boxes
- - Dice trays
- - Magnetic spell trackers
- - Accessories for the Orlog game
All items are handcrafted from plywood and designed to have a vintage look with decorative distressing and restoration effects.
What materials are used?
Main materials include:
- - Plywood
- - Magnets
- - Colored felt (for interior lining)
Each product is handmade, so every piece is unique.
Custom Orders & Personalization
Can I request a custom engraving or design?
Yes, we offer custom engravings. Please provide your request during checkout, in the note field, or contact us directly to discuss your idea.
Can I see a preview before you make the product?
We can send you a digital mockup upon request, especially for personalized engravings.
Just let us know after placing the order or message us beforehand.
Do you offer bulk or group discounts?
Yes, we’re open to bulk or wholesale orders for events, weddings, or gaming groups.
Contact us to discuss your needs — we’ll be glad to help.
What languages can be used for engraving?
We can engrave in English, Ukrainian, or other languages using Latin or Cyrillic characters.
Just be sure to specify the exact text and script during checkout, or reach out to us with your request.
Shipping & Returns
What are the shipping details?
Your order will be carefully prepared within 5–7 business days — though we always do our best to ship as quickly as possible.
All orders are sent from Zhytomyr, Ukraine, via trusted carriers like FedEx, UPS, DHL, and USPS, depending on your country.
Estimated delivery time is usually 7–14 business days.
International buyers may be responsible for customs or import taxes in their country.
For more information, please visit our Customer Service page.
Can I return or exchange an item?
We take full responsibility for shipping and delivery.
If your item arrives damaged or is lost during transit within the specified shipping period, we will gladly send you a replacement.
For other return or exchange requests, please refer to our Return Policy.
If you have any questions or need assistance, feel free to contact us or visit our Customer Service page for more information.
Support & Feedback
How can I contact the seller?
Of course! You're welcome to send us any questions or suggestions using the form on our Contact page.
Are there any customer reviews?
Yes, PRO100WOOD has over 1,100 reviews with an average rating of 5 stars.
These reviews are available on the Etsy store and reflect customer satisfaction with both product quality and service.
